Effective Date: August 18, 2024
At BlueLightLensExperts.com, we want you to be completely satisfied with your purchase of our blue light-blocking glasses. We understand that sometimes a product may not meet your expectations, and we are committed to making your return and refund process as smooth and straightforward as possible.
Please read our Refunds and Returns Policy carefully to understand the conditions and procedures for returning a product and requesting a refund.
1. Eligibility for Returns
1.1. Return Window
You may return any product purchased from BlueLightLensExperts.com within 30 days of the delivery date. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
1.2. Non-Returnable Items
Certain products are not eligible for return, including:
- Items that have been worn, damaged, or altered.
- Items returned without original packaging or missing accessories.
- Custom-made or personalized items.
1.3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at wisdou@gmail.com with your order details and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
2. Initiating a Return
2.1. How to Start a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at wisdou@gmail.com with your order number, the product you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and return instructions. Returns will not be accepted without an RA number.
- Prepare the Product for Return: Repack the product securely in its original packaging, including all accessories and documentation. Clearly mark the RA number on the outside of the package.
- Ship the Product: Send the product to the return address provided in the return instructions. You are responsible for the cost of return shipping unless the product is defective or the return is due to our error.
2.2. Return Address
All returns should be shipped to the following address unless otherwise instructed by our customer support team:
BlueLightLensExperts.com
Wisly Douyon
Boston, MA 02111
United States
3. Return Shipping Costs
3.1. Customer Responsibility
Unless the product is defective or the return is due to an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned product.
3.2. Shipping Cost Reimbursement
If the return is due to a defective product or an error on our part, we will reimburse you for the cost of return shipping. Please include a copy of your shipping receipt with the returned product.
4. Refunds
4.1. Refund Processing
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4.2. Partial Refunds
In certain situations, only partial refunds may be granted:
- Products with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
4.3. Late or Missing Refunds
If you haven’t received a refund within 10 business days after we’ve approved your return, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at wisdou@gmail.com.
5. Exchanges
5.1. Product Exchanges
If you wish to exchange a product for a different size, color, or model, please initiate a return following the steps outlined above and place a new order for the desired product. We do not offer direct exchanges.
6. Contact Information
If you have any questions or need further assistance with your return or refund, please feel free to contact us:
Email: wisdou@gmail.com
Address: Boston, MA 02111, United States
7. Changes to This Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Website and updating the “Effective Date” at the top of this document.
Thank you for shopping with BlueLightLensExperts.com. We appreciate your business and are here to help you with any questions or concerns.